Frequently Asked Questions

Everything you need to know about shopping with JACQUES NYC INC.

What is the standard shipping timeframe?

We offer complimentary standard shipping on all domestic orders. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via UPS or FedEx.

How do I initiate a return or exchange?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our online returns portal to generate a prepaid shipping label.

Where are your garments manufactured?

JACQUES NYC INC. is committed to ethical craftsmanship. Our collections are designed in New York City and produced in small batches by specialized ateliers in Italy and Portugal to ensure premium quality.

How do I determine my correct size?

Each product page features a detailed 'Size & Fit' guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic or contacting our stylists for advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna and Affirm.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs duties.